It’s very subjective, but here are my top 9 office space first impression features that can genuinely shape how visitors feel the moment they walk through the door.
1. Office location is critical to creating a first impression
- In central London, office location is everything. Your office should be near tube, mainline, and bus links – ease of access matters.
- The right neighbourhood adds credibility. Creative companies might benefit from being in Soho, Shoreditch or Farringdon.
- Local amenities like shops, cafes, gyms, and parks all play a role in how your office is perceived.
2. Reception
- A first impression starts at the front door of your office. Whether manned or unmanned, reception areas should be clean, well-lit and modern.
- Clear signage is vital so guests don’t feel lost. If staffed, receptionists should be polite, well-presented and welcoming.
- In multi-let buildings, your name on the tenant board adds gravitas. A single-tenant reception offers full branding control.
- A comfortable waiting area, stylish loos, and clear navigation all reduce friction and add polish.
3. End-of-journey facilities
Thoughtful design matters here. Cycle parking, lockers, showers, towels, and hairdryers aren’t just practical – they’re an unexpected delight.
4. Coffee and hospitality
- Offer visitors a genuinely great cup of coffee while they wait. Ideally served once they’re seated and settled.
- And yes, the snacks matter. Chocolate hobnobs trump a bruised banana every time. It’s about comfort and small luxuries.
5. Lighting and ambience
- Good natural light makes any space feel more premium. Augmented lighting should be anti-glare and thoughtfully styled to support screen work.
- Combined with clean finishes and carefully curated interiors, lighting plays a huge role in overall office space first impression features.
6. Technology and connectivity
Your meeting rooms should be as functional as they are comfortable. Fast, reliable Wi-Fi and solid AV are non-negotiable.
7. Breakout areas
Less formal spaces signal a modern, people-focused culture. Bonus points for outside space, greenery, and shared rooftop views.
8. Cleanliness and maintenance
Spotless spaces, particularly in shared areas like kitchens and toilets, reinforce that you care about detail.
9. Unique features make a lasting impression
- Character goes a long way. Whether it’s heritage details, local artwork or a standout architectural quirk, people remember what feels different.
- These more memorable office space first impression features can give your workspace a signature identity.
I recently visited The Bindery in Hatton Garden, where the ground floor is used for art exhibitions and the upstairs office spaces nod to the building’s bookbinding past. It’s a great example of design meeting storytelling.
Final thought – what’s memorable sticks
The best office space first impression features aren’t just about budget or design. They’re about intentionality. What do you want people to feel when they walk into your space? Start there.
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Ian Kitchener
Ian has advised Central London office occupiers for over 20 years - fighting their corner and making sure they get a great office on the best terms. He has a diverse client following, often working with creative companies.